Privacy Policy

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Privacy Policy
Effective Date: 23/04/2025

1. Introduction
Pets Cave ("we", "our", or "us") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [www.petscave.com.au], make a purchase, or interact with us.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions, you can contact us at:
📧 Email: info@petscave.com.au
📞 Phone: 0479 166 311
📍 Location: Carindale, QLD, Australia

2. What Information We Collect
We may collect the following types of personal information:

• Identity information – your name, date of birth
   
• Contact information – your email address, phone number, billing and shipping address
   
• Account details – login credentials, order history
   
• Payment details – credit/debit card information (processed securely via third-party providers)
   
• Device and usage data – IP address, browser type, browsing behavior via cookies
   

3. How We Collect Your Information
We collect your personal information through:

• Direct interactions (e.g. placing an order, submitting a form, signing up for our newsletter)
   
• Automated technologies (e.g. cookies and analytics tools)
   
• Third-party integrations (e.g. payment processors, shipping partners)
   

4. Why We Collect Your Information
Your information is collected and used to:

• Process orders and deliver products
   
• Respond to inquiries and provide customer service
   
• Send updates, promotions, and marketing communications (only with your consent)
   
• Improve our website and service offerings
   
• Comply with legal and regulatory obligations
   

5. Disclosure of Personal Information
We may share your information with:

• Payment gateways and logistics providers for order processing and delivery
   
• IT service providers and website developers
   
• Legal, accounting, and professional advisors
   
• Government authorities when required by law
   

We do not sell your personal information.

6. Overseas Disclosure
Some service providers we use may be located overseas (e.g. cloud hosting). We take reasonable steps to ensure that these providers comply with privacy obligations under Australian law.

7. Cookies and Analytics
Our website uses cookies to improve your browsing experience and analyze traffic. You may choose to disable cookies via your browser settings.

8. Marketing Communications
We may send marketing emails or SMS with your consent. You can unsubscribe anytime using the link provided or by contacting us directly.

9. Security of Personal Information
We implement secure systems and protocols to protect your data from unauthorized access, alteration, or loss.

10. Access and Correction
You may request access to, or correction of, your personal information by contacting us at info@petscave.com.au. We will respond within a reasonable timeframe.

11. Complaints
If you believe your privacy has been breached, please contact us using the details above. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).